Can I pick up my order from your offices in pittsburgh or tampa?

No. These are our corporate offices and orders are not shipped or processed here.

Have more questions?

Please refer any product related questions to The Baby Sitter Customer Services at info@thebabysitter.co. Product information can also be found on thebabysitter.co.

How do I clean the Baby Sitter

Most Baby Sitter™ products are machine washable and dryable. Wash your Baby Sitter™ accessories in cold water on the delicate cycle by itself. Dry your Baby Sitter™ accessories on low heat. For additional instructions please feel free to visit our Care page for in-depth instructions on washing your products.

How much is shipping

Shipping costs are dependent upon the total product cost of your order and shipping location. All orders are shipped via Fedex Ground.   We offer Free Flat Shipping on any orders $99.00 and over in the United States Only (Ex. HW and AK). For all orders in Hawaii, Alaska, and International Orders (Canada, Mexico, Europe, and Australia)  we offer a $15 discount on all orders $99 and over.   We are working with our partners to provide a better experience for all of our customers to provide cheaper shipping options both in the United States and Internationally.

Is The Baby Sitter™ cushion safe for a baby to sleep on?

No. Never allow baby to sleep on The Baby Sitter™ Cushion. Additional Warning Information: Do not allow baby to lie face down on The Baby Sitter Cushion. To prevent positional asphyxia, keep baby’s airway open at all times. For proper breathing when using the pillow for propping, do not allow baby to be curled up in the center of the pillow area or be propped up too high on the pillow. Do not use in crib, cradle, bassinet, playpen, play yard. Not for use on a bed, either with the baby alone or with a caregiver who may fall asleep while feeding the baby. Do not leave baby unattended – adult supervision is required. Improper use of this product could result in serious injury or death. Check out our Safe Sleep page under Product Info for more information. The recommended uses for The Baby Sitter™ Cushion are for propping, sitting up, and tummy time. As noted on the product and the packaging, we do not recommend using The Baby Sitter™ Cushion for sleeping. For other safe sleep recommendations, visit these websites: National Institute of Child Health and Human Development Safe Sleep. If you have further questions, please consult your pediatrician.

What can I do if I have not yet received my order?

A shipping confirmation email with tracking information was sent to you when the order shipped. Use your tracking # to track your shipment. If you do not receive this email, please check your spam and junk folders in your email. Your order arrival date will be stated in the email after being placed.

What if I have a question about my order?

For order or shipping questions, please call 347-450-7071 or email us at contact@thebabysitter.co

What is the baby sitter guarantee?

At The Baby Sitter Company, our goal is to make your life as a pregnant woman or new parent comfortable. We make innovative, superior products for mothers, infants and toddlers. We promise this product to be free from defects at the time of manufacture for one year from the date of purchase. If a defect is discovered during the limited warranty period, and if deemed appropriate we will, at our sole discretion, repair or replace your product. If you feel this is necessary, and the product is less than one year old, please send us your defective merchandise and a letter detailing why the product is defective. Please remember to include your name, address (no PO Boxes), and phone number. We cannot be held responsible for lost shipments. In addition, failure to provide complete information will result in no response from Customer Service. The Baby Sitter limited warranty does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration and normal wear and tear.Suspendisse luctus purus in dolor tempor ac lobortis turpis sagittis. Sed varius pellentesque dignissim.

What is the eco friendly stuffed animal and who is jdrf?

For every Baby Sitter™ Stuffed Animal purchased on our online e-commerce, The Baby Sitter Company will donate 100% of proceeds (in the form of The Baby Sitter Stuffed Animals) to infants and children -in-need through the Juvenile Diabetes Research Foundation in efforts to help find a cure. Our Stuffed Animals are made from 100%-recycled materials used in the production of our Baby Sitter™ Cushion and Fabrics. Thus helping us reduce our waste by over 99%. This allows us to help limit materials filling landfill and creating a greener-friendlier earth for your families. JDRF is the leading global organization funding type 1 diabetes (T1D) research. JDRF’s goal is to progressively remove the impact of T1D from people’s lives until they achieve a world without T1D. JDRF collaborates with a wide spectrum of partners and is the only organization with the scientific resources, regulatory influence, and a working plan to better treat, prevent, and eventually cure T1D. *For every Baby Sitter Stuffed Animal purchased, The Baby Sitter has committed to donate 100% of profits of the purchase to the Juvenile Diabetes Research Foundation whom will distribute them to individuals in need up to $100,000 worth of donations. Note: The Baby Sitter® Stuffed Animals Pillow has a $4.99 suggested retail price.

What is your return and exchange policy?

Products eligible for return are accepted up to 30 days from the date of purchase on boppy.com unless otherwise noted. We do not accept returns from purchases made at other retailers. The Baby Sitter LLC accepts returns on non-sale merchandise that is unused and unopened or items that have been found to be defective. Shipping charges are non-refundable. The Baby Sitter LLC is not responsible for lost returns. All returns are subject to the discretion of The Baby Sitter LLC. Return instructions are on your packing slip. If you’ve misplaced your packing slip and would like to return your item(s), please call 1-347-450-7071 or email contact@thebabysitter.co Only gift orders from thebabysitter.co may be exchanged. Exchanges are valid for unused and unopened items or those that have been found to be defective for up to 30 days from the date of purchase, unless otherwise noted. Exchanges are for like items/ like price only. Shipping charges are non-refundable. The Baby Sitter LLC is not responsible for lost returns. All exchanges are subject to the discretion of The Baby Sitter LLC. If your product is defective and is less than one-year old, please refer to our one-year Baby Sitter Guarantee for replacement.

Where are your products made?

Our products are manufactured and assembled in Florida, USA. We are very excited to have set up our own factory in Miami-Dade County and work with some amazing locals to product The Baby Sitter Cushion. Our goal is to have every aspect of The Baby Sitter assembled and manufactured in the United States.

Where do you ship?

We are currently improving our shipping relations to give our customers a more efficient and cheaper shipping experience. We currently ship all of North America (United States, Canada, and Mexico), Europe, and Australia. For any additional inquiries please contact us directly via email or phone to make an order for a different location.